How do I contact Purolator Canada?

You can also connect with us via Live Chat or contact us at 1 888 SHIP-123 (1 888 744-7123) to order your supplies. Our Express Envelope, Express Pack and Express Box* are available at our Shipping Centres across Canada.

Can I pick up my Purolator package?

For your convenience, we also provide a local holding location for Purolator when you are not home to receive your package. To find out if your package is here, check the Purolator pick up tag you received at your door which will tell you where and when it will be dropped off.

Is Purolator delivered by Canada Post?

With regular pickups across the U.S. and final delivery through Canada Post, we’ve got Canada covered.

How do I contact Purolator about a package?

Give us a call

1. Customer Service. 1-888-SHIP-123 (1-888-744-7123)
2. TTY for the Hearing Impaired. 1-800-561-7876.
3. Technical Support. 1-800-459-5599.
4. Freight Customer Service. 1-888-302-8819.

What happens if your not home when Purolator delivers?

What if I missed my package being delivered? For a residential delivery, a notice of delivery will be left advising where the shipment is being held for pickup. Your shipment will be held at our shipping location for a maximum of 5 business days. Some exceptions may apply.

What if Purolator lost my package?

You can file a claim for shipments that are damaged, lost, or missing content. If you require assistance completing this form, please call 1-800-461-0540. To get a refund on shipping charges, please contact us via live chat or by calling 1-888-744-7123.

What happens if I miss my package?

If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a “Redelivery Notice” on your front door or in your mailbox to notify you that a parcel delivery was attempted.

Does Purolator leave at door?

Why was my package left at my door when I was not home? For addresses identified by Purolator as residential, the driver has the authority to automatically leave the shipment without a signature if the location is reasonably determined to be safe and secure.

Does Purolator deliver to mailbox or door?

Service options include: Door-to-Door Delivery Service: With regularly scheduled pickups throughout the U.S. and end delivery through Canada Post, we deliver to 16 million Canadian addresses.

Can I track the Purolator truck?

The Purolator Mobile® App Easily manage pickups, estimates and tracking of your shipments right from your mobile device using our shipping app.

How many delivery attempts does Purolator make?

Purolator: Will try to deliver 1 time. After the 1st attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold.

Who is responsible if package is not delivered?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Do lost packages ever get delivered?

Here’s how it works: the USPS processing centers send all their undeliverable mail to the Mail Recovery Center. They scan and open the packages to look for identifying info that may help get the package to its rightful owner—if the item has a value of $25 or more.

What do I do if someone stole my package?

Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.

1. Contact the Sender.
2. Report It to FedEx, UPS or USPS.
3. Report the package theft to Amazon.
4. File a Police Report for the Stolen Package.
5. Talk to Your Credit Card Company.

What if I miss a Purolator delivery?

What if I missed my package being delivered? For a residential delivery, a notice of delivery will be left advising where the shipment is being held for pickup. Your shipment will be held at our shipping location for a maximum of 5 business days.

What time does Purolator deliver until Canada?

In most cases, end of day means 9 p.m. To select points in Canada, delivery will be on the day specified by Purolator. Purolator Ground service (other than Purolator Ground 9AM, Purolator Ground 10:30AM, and Purolator Ground Evening) is not a money-back guaranteed courier service.

How often do packages get stolen?

In fact, 11 percent of Americans have had at least one package stolen from their home in the past year, according to a September 2021 Consumer Reports nationally representative survey (PDF) of 2,341 adults. Among that group, 64 percent have had a package stolen at least twice in the past year.

Where do lost packages end up?

The aircraft takes the packages to a regional airport hub. The packages are scanned again, and packages going to a similar area are sent by truck to a regional sorting facility. From there, UPS employees scan each package with a small handheld computer and place it on a specific truck.

Why is my package in transit arriving late?

If you receive an “In Transit Arriving Late” status message from the USPS, it usually means that your package is running late and may not be delivered on time. Usually, there is no need to worry, as your parcel will most likely still arrive on time.

Who is responsible if package is delivered to wrong address?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

What do thieves do with stolen packages?

Many thieves steal because they simply have the opportunity. They see a package out for a few days and figure it’s an easy thing to swipe. They may keep your package, sell it in a pawnshop or Craigslist, or even re-gift the item.